Category Archives: Crunchiegate

Crunchiegate: the bitter end

A letter!  A letter from SSP, The Food Travel Experts!

Could it be the conclusion of the long-promised full investigation?

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Crunchiegate: the cover-up continues!

Dammit, what’s the country coming to?  As though it weren’t bad enough that SSP UK, through their Pumpkin Cafe brand, didn’t give me the 75p cash refund that they promised, it now seems that the “full investigation” that they promised me is being dragged out.  Two weeks after they began this investigation, I haven’t heard a single word from them about it.  You have to suspect a cover-up. Continue reading

Crunchiegate: full investigation started!

Hot news this morning!  It was late last night that I registered my complaint about not having been issued with a receipt when buying a Crunchie at the Pumpkin Cafe on Platform 9 of Bristol Temple Meads railway station.  But already, in only seven hours, they have emailed me back with exciting news.

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Reclaiming 75p for a receipt-less Crunchie

I spent much of last week up in Edinburgh at the Open Edge conference on open source software in libraries — I wrote about this over on my employer’s blog; it was a useful trip, both fun and productive.

But today I want to tell you about the journey home.  Well, a small part of the journey home — the part that took place while I was waiting at Bristol Temple Meads railway station for the train that would take me back to Gloucester.  In fact, I want to talk about the Crunchie that I bought there.

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