Last year, Chaucer Direct charged us £318.64 to insure out ten-year-old Saab 9-5. Today the renewal notice came through: they want £391.46. That’s a 23% increase in an economy where inflation has been 0%.
There is obviously no justification for this — they are just hoping I’ll click OK without checking, and take 23% more money for providing the exact same service.
I just spent an enormously frustrating 13 minutes on the phone to them — much of it on hold — at the end of which they offered to bring it down to £376.13 — a £15 discount that is frankly pathetic.
So now I will have to go through the whole tedious comparison-shopping process again to find an insurer who — for one year at least — will not rip me off.
The irony is that we only switched to Chaucer Direct because Direct Line tried to slip a 45% increase past us a couple of years ago. The moral seems to be that all insurers will price-gouge given the chance.
So from now on I will be referring to them as “Chancer DIrect”.