Well, what do you know? I left the phone ringing as I wrote the last post, and it did get picked up. I got through to a helpful man who was going to send a new MAC key, but managed to get me to explain why I wanted to move.
Beyond simple frustration, PlusNet simply don’t offer the package I need, which is unlimited bandwidth with a static IP address. Well, I was right: that package doesn’t exist. But they do have a package which gives me 120 GB per month rather than the current deal which starts throttling me to death around 30 GB. So for now at least, that’s good enough — it’s past the I Don’t Want To Even Have To Think About How Much Bandwidth I’m Using threshhold. (Because that’s the real issue. It’s 2012: I should not have to think “better not watch that on iPlayer this month, it might push me past the threshhold”.)
Not only that, I can have a static IP address with the 120 GB package for £5 a month, which is fine. It’s actually going to come to significantly less than I am paying now.
So I am staying with them after all.
But here’s the frustrating bit: I only found this out because I phoned. x There is nothing on plus.net that admits the existence of a 120 GB deal: it’s a closely guarded secret. Their site only shows 10GB and 60GB deals. And there’s nothing that says you can get a static IP address with either of these deals. In fact the whole site seems coy on the very existence of static IPs: for example, nothing in my account page admits that I have one under my current package.
You only find out that the 120GB deal exists, and that it can have a static IP address, if you phone up and are prepared to wait twenty minutes.
What’s that about?