Let’s go through this slowly and carefully, shall we?
After a long, tedious process in which you did not allow me to cancel my domains online, I finally received your email requesting me to confirm what I had told you by phone:
And here is the reply that I sent, 22 minutes later, confirming that yes, I do wish to delete both of the named domains:
This you then confirmed to me, three hours later:
Let me just quote that back to you, in case you didn’t actually read what you said: The domain names PROPERTYTRIANGLE.CO.UK and PROPERTYTRIANGLE.COM have been deleted.
Imagine my surprise, then at finding this notification in my inbox this morning, six weeks later:
So you have stolen $35.98 from me to renew a domain that I cancelled, and whose cancellation you acknowledged six weeks ago.
So I have three questions for you:
- Is this the grotesque dishonesty that it appears to be, or is it merely grotesque incompetence?
- Will you credit the stolen amount back to my card immediately?
- Will you please now actually delete the deleted domains?
Needless to say, I will not be “continuing to give you the opportunity to help me meet my online needs.