A letter! A letter from SSP, The Food Travel Experts!
Could it be the conclusion of the long-promised full investigation?
What could it contain?
It looks like I’ve busted right through the cover-up!
They sent me a nice letter, a postal order for £1, and a £5 voucher to spend in their outlets. Here’s the letter:
And the highlights, for those who prefer not to read 4-point text:
- “As soon as we received your comments, we passed them over to the Operations Manager for the area to investigate directly with the team.”
- “Our receipt policy is clearly stated on our tills, and there is no excuse for the manager not to have given you a refund for your purchases.”
- “The Operations Manager has retrained all team members involved, in the correct issuing of receipts to ensure this type of incident does not happen again.”
So, to my surprise, this comes out as more or less a happy ending. Sending me a postal order is a bit funny — I don’t think I’ve ever seen one before, I thought they were only in Just William and Jennings books and had died out some time in the early seventies. And making it out for £1 rather than 75p is odd: it’s as though someone thought, “Oh, give him an extra 25p”. But the £5 voucher is a not wholly contemptible gesture — not as good as the case of Crunchies that Rubberman suggested, but worth having.
At the Pumpkin Cafe’s extortionate price of 75p a pop, I could afford to buy six crunchies with my voucher, and still have 50p left over. I might just do that.
Heaven help them if they give me any trouble about redeeming the voucher.